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CS Gaming Hub

Refund Policy

Last Updated: April 20, 2024

1. Introduction

At CS Gaming Hub, we strive to ensure your satisfaction with our products and services. This Refund Policy outlines our procedures and guidelines for refunds and cancellations of purchases made through our website.

By making a purchase on CS Gaming Hub, you agree to the terms of this Refund Policy. Please read this policy carefully before completing any transactions on our platform.

2. Refund Policy for Digital Products

2.1 Premium Guides and Reports

Our premium digital guides, reports, and e-books about CS2 skins, trading strategies, and CSGOEmpire are eligible for refunds under the following conditions:

  • Refund requests must be submitted within 14 days of the purchase date
  • The digital product must not have been downloaded more than once
  • You must provide a valid reason for the refund request

Due to the nature of digital products, once you have downloaded or accessed the content, we reserve the right to deny refund requests if we have reasonable belief that the content has been copied or extensively used.

2.2 Skin Analysis Tools and Calculators

Subscription-based tools and calculators that help analyze CS2 skin investments and market trends are subject to the following refund conditions:

  • Monthly subscription plans: Refunds available within 7 days of the initial purchase if the service has not been extensively used
  • Annual subscription plans: Refunds available within 14 days of the initial purchase if the service has not been extensively used
  • No partial refunds will be issued for unused subscription periods after the refund eligibility period has passed

3. Refund Policy for Membership Subscriptions

3.1 Premium Membership

Our premium membership plans provide exclusive content, tools, and community access. Refunds for these memberships are subject to the following terms:

  • Monthly memberships: Refundable within 7 days of purchase or renewal if membership benefits have not been substantially accessed
  • Annual memberships: Refundable within 14 days of purchase if membership benefits have not been substantially accessed
  • Automatic renewals can be canceled at any time, but refunds will not be issued for the current billing period after the refund eligibility period

3.2 Community Access Subscriptions

Subscriptions to our exclusive Discord community or forum access are subject to the following refund conditions:

  • Refund requests must be submitted within 48 hours of the purchase date
  • The account must not have posted more than five messages or participated in more than two voice sessions
  • We reserve the right to deny refunds if there is evidence of policy violations or disruptive behavior during the subscription period

4. Refund Conditions

4.1 Valid Reasons for Refunds

We will consider refund requests based on the following criteria:

  • Service or product does not match the description provided on our website
  • Technical issues that significantly impair the functionality of the product or service, which our technical team cannot resolve within a reasonable timeframe
  • Duplicate charges or incorrect billing amounts
  • Accidental purchase (subject to verification that the content has not been accessed or used)

4.2 Ineligible for Refunds

Refunds will not be granted under the following circumstances:

  • Requests made after the specified refund period has expired
  • Services that have been substantially utilized
  • Digital content that has been downloaded, accessed, or copied
  • Changes in personal circumstances or simply changing your mind after the refund eligibility period
  • Violations of our Terms & Conditions or other policies
  • Claims that the information or strategies provided did not result in expected trading outcomes or profits (all CS2 skin trading involves inherent risks, and we do not guarantee specific results)

5. Refund Processing Timeframes

5.1 Review Period

All refund requests will be reviewed within 3-5 business days of submission. We may contact you for additional information during this review period.

5.2 Refund Processing

Once a refund is approved, the processing time depends on the original payment method:

  • Credit/Debit Cards: 5-10 business days (depending on your card issuer's policies)
  • PayPal: 3-5 business days
  • Cryptocurrency: 5-7 business days (refunds will be calculated based on the current market value, not the original purchase value)

6. How to Request a Refund

6.1 Refund Request Procedure

To initiate a refund request, please follow these steps:

  1. Log in to your CS Gaming Hub account
  2. Navigate to the "Billing History" section in your account dashboard
  3. Locate the transaction for which you want a refund
  4. Click the "Request Refund" button next to the transaction
  5. Complete the refund request form, including your reason for requesting a refund
  6. Submit the form for review

Alternatively, you can contact our customer support team at support@csgaminghub.com with your order number and refund reason.

6.2 Required Information

When requesting a refund, please provide the following information:

  • Your full name and email address associated with the purchase
  • Order or transaction ID
  • Date of purchase
  • Product or service purchased
  • Reason for the refund request
  • Any relevant screenshots or documentation supporting your request

7. Exceptions to the Standard Policy

7.1 Special Promotions

Products or services purchased during special promotions or sales events may have modified refund terms. These terms will be clearly communicated during the purchase process for such promotions.

7.2 Customized Services

Any customized or personalized services, such as one-on-one consultations or custom market analysis, are generally non-refundable once the service has been delivered. Specific terms for these services will be provided at the time of purchase.

7.3 Force Majeure

In cases of events beyond our reasonable control (such as natural disasters, widespread internet outages, or other extraordinary circumstances), we may extend refund eligibility periods or make other accommodations on a case-by-case basis.

8. Subscription Cancellations

8.1 How to Cancel a Subscription

You can cancel your subscription at any time by following these steps:

  1. Log in to your CS Gaming Hub account
  2. Navigate to the "Subscriptions" section in your account dashboard
  3. Locate the active subscription you wish to cancel
  4. Click the "Cancel Subscription" button
  5. Follow the prompts to confirm cancellation

8.2 Effect of Cancellation

When you cancel a subscription:

  • You will retain access to the subscription benefits until the end of the current billing period
  • Your subscription will not automatically renew for the next billing period
  • No partial refunds are provided for the remainder of the current billing period unless specifically covered under the refund policy
  • You may reactivate your subscription at any time, but any promotional pricing from your original subscription may no longer be available

9. Contact Information

If you have any questions about our Refund Policy, please contact us:

  • By email: support@csgaminghub.com
  • By phone: +443858984696
  • By mail: 84 Ellis Mill, New Timchester CB2 8HH, United Kingdom

Our support team is available Monday through Friday, 9:00 AM to 5:00 PM (GMT) to assist with refund requests and related inquiries.

10. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Refund Policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.